Refund policy

- Our return policy lasts 30 days, meaning you have 30 days after receiving your item to request a return.

- To qualify for a return, your item must be in the condition you received: unworn or unused, with tags, and in the original packaging. A receipt or proof of purchase is also required.

- To initiate a return, contact us at info.fwosi@gmail.com. Returns should be sent to the address provided: 904 sweeping butte dr
Haslet,Texas 76052

- Upon accepting your return, we will send a return shipping label and instructions on the return process. Items returned to us must first request a return to be accepted.

- The refund processing time of the return is 30 days.

- For any questions about returns, reach out to us at info.fwosi@gmail.com.

 

Damages and Issues

- Inspect your order upon arrival. If an item is defective or damaged, or if you receive the wrong item, contact us immediately so we can address the issue and make it right.

- Exceptions/Non-Returnable Items
Some items cannot be returned, such as perishable goods (food, flowers, plants), custom products (special orders, personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Contact us if you have questions or concerns about your specific item.

- Unfortunately, returns on sale items or gift cards are not accepted.

 

Exchanges

- For an exchange, return the item you have. Once the return is accepted, purchase the new item separately.

- European Union 14-Day Cooling-Off Period
Regardless of our policy, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

- The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.